AIA has announced that Sovereign’s successful HealthScreen service is now available for AIA’s customers.
The nurse-led application assistance programme is available across the insurer’s Life, Trauma, Lump Sum and Disability Income products.
A free service, HealthScreen offers customers the choice to have a nurse visit them at home or work to take blood tests and collect basic medical information, to support their insurance application.
AIA Sovereign’s Chief Customer Officer, Sharron-Moana Botica, says the service results in faster processing of applications and makes the experience a more positive one for customers.
“Between July 2017 and June 2018, customers who used the HealthScreen service rated their experience extremely positively, with an average score of four point six out of five − five being the highest possible rating,” she said.
HealthScreen nurses visited 4,150 customers throughout New Zealand between June 2017 and July 2018.
Botica said she is not surprised by the positive feedback.
“Most people appreciate a bit of face-to-face assistance, especially when doing something that can be a significant undertaking. And of course the convenience of receiving a visit when and where it suits them most is also a big positive for people,” she explained.
“When we announced the integration of AIA and Sovereign, we said we’d be bringing together the best of the best from the two companies, for the sake of making New Zealand one of the healthiest and most-protected nations in the world. The adoption of HealthScreen is just one example of how we’re putting that into practice.”
During their visits, HealthScreen nurses:
- Take blood for testing
- Document medical histories
- Take blood pressure readings
- Assess BMI
Auckland-based HealthScreen Nurse, Julie Komorowski says “the service is particularly valued by people during work hours because we take about 30-45 minutes to complete a medical and obtain bloods where as if they have to see their GP and local labtest they require more time off work”.
Queenstown-based HealthScreen nurse, Phillipa Dobson Brown added “customers are more receptive of having an assessment or being provided with health information when they are in their own environment”.
The HealthScreen programme is unique to AIA and Sovereign and covers the following areas:
- New Plymouth
- Northern Waikato
- Palmerston North