Wednesday, September 18, 2019

Poll

Latest Poll – Perceptions of Cover 

Our latest poll asks whether your clients appear to be more critical about the value of income protection and critical illness insurance versus life insurance. As the focus on conduct and culture within the life...

Research Reveals Consumer Perception of Life Insurance Types

Life insurance is seen by consumers as a more black and white process and easier to make a claim, compared with critical illness and income protection insurance. This is according to the latest research commissioned...

Association Says Hawking of Insurance ‘Unacceptable’

The Financial Services Council (FSC) in Australia is supporting no hawking of insurance, saying pressure selling insurance products, over the phone or otherwise, is unacceptable. FSC CEO, Sally Loane, says insurers should not be able...

Regulators Disappointed With Sector’s ‘Weak Appetite’ For Change

The Reserve Bank of New Zealand and Financial Markets Authority have voiced their disappointment with life insurers’ responses to the joint Conduct and Culture Review. The regulators have released their findings on life insurers’ responses...

Provider-Customer Communication Must Improve – IFSO 

The Insurance & Financial Services Ombudsman has called for better communication between financial service providers and their customers. The IFSO’s latest Annual Report reveals a small increase in complaints (322, up from 320 the previous...

Claims Experience Changes Kiwis’ View of Life Insurance for the Better

How New Zealanders view life insurance, the sector and their experiences of it, has been revealed in the latest research commissioned by the Financial Services Council. The report, ’Moments of Truth, – Key Insights into...

Financial Services Council 2019 Award Winners

The industry’s top talent was recognised at the Financial Services Council 2019 Awards, held at a Gala dinner, as part of its Towards Wellbeing Conference on the 11-12 September. In line with the conference theme,...

Adviser Focus

Education’s Role in Becoming a Professional

As the financial services sector undergoes sweeping changes, Rod Severn from Professional IQ College writes that now is the time for advisers to knuckle down and make sure they meet the requirements under the new regime...

2019 MDRT Global Conference in Pictures

Take a stroll through these images from the inaugural MDRT Global Conference, which welcomed eight thousand advisers from around the world, especially advisers from the Asia Pacific region. Held in Sydney last week, this Conference...

News in Brief

Suncorp Appoints Executive GM Customer Experience Suncorp New Zealand has appointed Mark Wilkshire as Executive General Manager Customer Experience, effective 4 November 2019. Wilkshire will be responsible for the delivery of Suncorp’s customer strategy across its...