Tag: Karen Stevens
Learn Lessons from Past Complaints to Improve Conduct and Customer Outcomes
There are many lessons learned from past complaints that financial advisers can apply to their business practices to avoid problems in the future. Insurance...
IFSO Supports Draft Disclosure Requirements
The IFSO has voiced its support for the draft disclosure requirements released by the Government last week.
The Government is seeking feedback from the industry...
Provider-Customer Communication Must Improve – IFSO
The Insurance & Financial Services Ombudsman has called for better communication between financial service providers and their customers.
The IFSO’s latest Annual Report reveals a...
Financial Advice NZ 2019 Conference Wrap
A record 610 delegates attended the Financial Advice New Zealand 2019 Conference held in SkyCity Convention Centre in Auckland last week.
This year’s Conference, themed...
Complaints Provide Insight to Improve Conduct – IFSO
Insurance & Financial Services Ombudsman, Karen Stevens, says the complaints that the IFSO Scheme receives can help insurers and financial advisers with industry change,...
Advisers Key to Reducing Non-Disclosure Complaints – IFSO
Advisers and medical notes play an important role when it comes to non-disclosure complaints, says Insurance & Financial Services Ombudsman (IFSO), Karen Stevens.
Stevens said...
Advisers Can Help Reduce Complaint Volumes – IFSO
The Insurance & Financial Services Ombudsman Scheme has stated that advisers have a key role to play in helping their clients to avoid the problems which...
Non-Disclosure Tops Life Insurance Complaints
Non-disclosure was the top complaint issue for health, life and disability insurance-related complaints made to the Insurance & Financial Services Ombudsman Scheme (IFSO), in...
Advisers Key to Combating Trauma Policy Confusion
Insurance & Financial Services Ombudsman (IFSO), Karen Stevens, has warned that the term ‘trauma’, used to describe trauma insurance cover, is too generic and...