The Government has confirmed insurance is among its list of essential services that need to continue to operate when New Zealand moves to Level 4 in its COVID-19 response.
Financial advice is not covered by the definition from the Government of workplaces/offices that need to remain open but it clearly remains an important service, says the FMA.
The FMA’s expectation is that most advisers should be able to work from home, with no need to staff offices. This means advisers can continue to provide support to clients without compromising the Government’s social distancing objectives.
The regulator is encouraging advisers to contact their clients and be available to help with their inquiries during these challenging times.