AIA NZ has released its 2025 Sustainability Report, Sustaining Healthier, Longer Better Lives, highlighting the practical sustainability steps and measurable progress delivered across the organisation.
The company says key milestones in 2025 include the completion of its refurbished Auckland head office and the acceleration of its digitisation programme, including Project Forest, which reduces reliance on paper-based communications and enhances the customer experience.
Its report outlines the steps it is taking to deliver on this sustainability purpose, structured around five sustainability pillars:
- Health & Wellbeing
- Sustainable Investment
- Sustainable Operations
- People & Culture
- Effective Governance
Nick Stanhope, AIA NZ CEO, says it’s encouraging to see progress across a number of priority areas over the past year.
The insurer says the completion of AIA House marks a significant milestone “…creating a more flexible and collaborative workplace that supports employee wellbeing, reduces emissions by around 70% and cuts AIA NZ’s physical footprint by 41%. Alongside this, Project Forest has delivered a 75% reduction in paper and postage, showing how digital transformation can deliver both environmental and operational gains.”
Other key highlights of the report include:
- Paid $790.3 million in claims, accepting 91% of all claims received
- Grew AIA Vitality membership to more than 78,000 members
- Released the second AIA NZ Claims Compass, focused on mental health insights
- Continued progress in sustainable investment, including further integration of ESG factors into investment processes
- Named a finalist in the FSC Awards 2025 and Deloitte Top 200 Awards for Diversity & Inclusion Leadership
The company says it’s committed to a sustainable future, which aligns with AIA Group’s broader sustainability strategy, including its ambition to achieve net-zero greenhouse gas emissions by 2050 and the use of science-based targets to guide emissions reduction.
“As New Zealand’s largest life insurer, we recognise the role we play in supporting the health and wellbeing of our customers and communities,” says Stanhope.
“While there is more to do, we are proud of the progress we’ve made and the momentum we are building as we continue embedding sustainability across our operations and decision-making.”
It says that in 2025, AIA NZ continued to protect almost 790,000 New Zealanders, while investing in initiatives that improve access to care, support better health outcomes and strengthen the sustainability of its business.
