Financial ombudsman service, Financial Services Complaints Limited, has appointed consumer rights expert Kate Tokeley to its board as a consumer director. FSCL says Tokeley is a former Associate Professor of Law at Victoria University of...

Partners Life has announced the appointment of Debbie Eyre as Chief Operating Officer, effective from February 2026. The insurer says Eyre brings more than 25 years of executive leadership in banking, investments and insurance "...with...

With the new regulatory regime for financial advice now in place for nearly two years and the Conduct of Financial Institutions regime in full effect since March 31 last year, how are the prospects...

The Insurance and Financial Services Ombudsman Scheme has investigated a consumer’s complaint that an insurer agreed to cover only two thirds of a surgeon’s estimated $12,000 fee for spinal surgery. On its website the IFSO...

Global insurtech provider, UnderwriteMe has launched its claims engine for Zurich Australia, marking the first implementation of the technology in Australia. This latest development extends automation capabilities into Zurich’s claims process, with the firm claiming...

AIA NZ’s Chief Distribution Officer Angela Busby retired at the end of 2025. Nick Stanhope, AIA NZ Chief Executive Officer, says Busby retires after a long and successful career in financial services. “Angela has made a...

Our report on a son’s complaint against his mother’s insurance adviser being dismissed by a financial ombudsman attracted strong reader interest this week... Financial ombudsman Financial Services Complaints Ltd has...

Chubb is extending its More is More Lifetime Reward offer until 31 March, 2026. In an adviser update the insurer says "...this means that if your customers meet the BMI range criteria of 18.5 to...