Thursday, February 21, 2019

Tag: IFSO

Complaints Provide Insight to Improve Conduct – IFSO

Insurance & Financial Services Ombudsman, Karen Stevens, says the complaints that the IFSO Scheme receives can help insurers and financial advisers with industry change,...

Advisers Key to Reducing Non-Disclosure Complaints – IFSO 

Advisers and medical notes play an important role when it comes to non-disclosure complaints, says Insurance & Financial Services Ombudsman (IFSO), Karen Stevens. Stevens said...

Advisers Can Help Reduce Complaint Volumes – IFSO

The Insurance & Financial Services Ombudsman Scheme has stated that advisers have a key role to play in helping their clients to avoid the problems which...

Non-Disclosure Tops Life Insurance Complaints

Non-disclosure was the top complaint issue for health, life and disability insurance-related complaints made to the Insurance & Financial Services Ombudsman Scheme (IFSO), in...

Advisers Favour ‘Critical Illness’ Terminology

The results from our latest poll indicate the majority of advisers favour a move that would see the term 'Critical Illness Insurance' adopted across...

Advisers Key to Combating Trauma Policy Confusion

Insurance & Financial Services Ombudsman (IFSO), Karen Stevens, has warned that the term ‘trauma’, used to describe trauma insurance cover, is too generic and...

IFSO Scheme Welcomes New Chair

The Insurance & Financial Services Ombudsman Scheme (IFSO) has welcomed new Chair Sue Suckling. Suckling brings 25 years of public and private sector governance to the...