The Insurance & Financial Services Ombudsman Scheme (IFSO) has welcomed new Chair Sue Suckling.
Suckling brings 25 years of public and private sector governance to the role and commercial and leadership experience, in sectors including science and technology, international marketing, trade, innovation, arts, food processing, broadcasting, agriculture, banking, education and health.
She takes over the position from Dame Paula Rebstock, who served eight years as Chair of the IFSO Scheme Commission.
“Dame Paula made an outstanding contribution and oversaw significant change and expansion throughout her eight-year term,” said Insurance & Financial Services Ombudsman, Karen Stevens.
“We are grateful for Dame Paula’s guidance and wish her well with her many endeavours,” she added.
Suckling is currently Chair of ECL Group Ltd, Jacobsen Pacific Ltd, New Zealand Qualifications Authority (NZQA), Callaghan Innovation, Jade Software, and Lincoln Agritech Hub. She is also Director of Sky City Entertainment Group (NZX).
The IFSO Scheme has responded to complaints and enquiries about insurance and financial services for the past 23 years.
“We work to provide a high quality, highly accessible dispute resolution scheme for insurance and financial service providers and their customers,” said Stevens.
“As Chair of our Commission, Sue will bring insight, wisdom, and energy. We look forward to her leadership.”