Fidelity Life has appointed Katherine Johnson as its new Chief Operating Officer, commencing in August 2019.
Chief Executive, Nadine Tereora, says Johnson’s wealth of experience makes her an ideal candidate for the key role.
“Kath’s passionate about putting customers first and has proven experience running large, complex operations teams in the financial services industry. I’m delighted to welcome her to the team,” said Tereora.
“She’ll play a pivotal role as we continue to set the business up for a sustainable and successful future, with the customer at the centre of everything we do.”
Johnson is currently in the role of Executive General Manager Claims at Gallagher Bassett. Prior to Gallagher Bassett she held various senior operations management roles with Sovereign.
Johnson will report to the CEO and join Fidelity Life’s Executive team. She will oversee the Offer, Underwriting, New Business, Customer Services and Claims teams, replacing Neale Watling who is retiring after 17 years at Fidelity Life.
“Neale’s a legend here and hugely respected throughout the industry,” said Tereora. “I’d like to thank him for all he’s done at Fidelity Life, but it won’t be goodbye just yet as Neale will continue working in the business, albeit in a part-time capacity for the coming months.”