Suncorp New Zealand is supporting Vero and Asteron Life insurance customers experiencing financial hardship as a result of COVID-19.
Suncorp New Zealand CEO Paul Smeaton says the economic effects of the pandemic are likely to be felt by customers and New Zealand businesses for some time to come.
“We know some will be doing it hard at the moment so we’re putting practical support in place to help them get through,” he says.
Support options are available for Vero’s personal, business and commercial customers, while Asteron Life has assistance available to help COVID-19 affected customers manage their life insurance.
“No two customers have the same needs, so we’ve put together a range of solutions to help protect the things they care about. This includes COVID-19 specific affordability options and taking a pragmatic approach to the insurance challenges businesses face while working from home and leaving their premises unoccupied.”
The solutions available can range from changes to the structure of cover through to payment flexibility options depending on a customer’s specific circumstances.
Smeaton says the first step toward support lies in customers speaking to their broker or financial adviser.