OnePath Ceases Paper Applications

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OnePath in Australia will no longer accept paper applications from July 15 2020.

In a message to advisers, in its regular monthly update, the insurer notes it has made this decision in response to the current operating environment “…where we need to be flexible and adapt and change at short notice. These are increasingly important as we assess new applications”.

It says that when advisers are completing a OneCare application with a client, it wants to ensure that they are able to obtain the answers that OnePath requires at a particular point in time.

“Our electronic application can be updated almost instantaneously, whereas this is simply not possible with our paper application.”

The insurer also adds that moving to electronic applications has other benefits for advisers and customers, including:

  • An environmentally friendly alternative to paper applications
  • Additional efficiency and time saving benefits for advisers
  • Comfort that advisers are always asking all the latest questions needed
  • Auto generation of a PDF of the application form and answers, to easily and quickly email and store a copy