AIA NZ has extended its Best Doctors telehealth service to all group scheme customers.
Best Doctors provides access to international specialists and mental health clinicians and provides advice and support when it is needed most. The service helps customers with diagnosis, treatment, and information, providing the confidence to make informed health decisions.
Sam Tremethick, Chief Partnership Insurance Officer says: “We have a responsibility as New Zealand’s largest life insurer to move away from simply being a payer of claims, to partner with our customers to help them lead healthier, longer, better lives.
“We are proud to be able to offer access to Best Doctors, which is unique in the New Zealand market for group scheme customers.”
The change was made on 1 November 2021 and announced this week. It means eligible group scheme customers, who are often insured with AIA NZ through their employer’s insurance scheme or member association, will be able to access the benefit which also includes immediate family.
“Best Doctors is a fantastic offering, supporting our group scheme customers with the option of securing a second medical opinion on any medical diagnosis,” says Tremethick.
“We believe it is important to take a holistic approach to customer care, which is why we are thrilled to have this benefit extended to include immediate family as well, so they can also receive the right advice and support.”
AIA NZ’s offering also includes access to Best Doctors’ Mental Health Navigator service, which provides direct online access to a multidisciplinary team of mental health experts including psychologists and psychiatrists.
“Mental wellbeing is an area of significant concern in New Zealand, with depression the leading cause of disability worldwide,” says Tremethick. “We know an estimated quarter of all Kiwis are currently affected by poor mental health.
“The Mental Health Navigator is one way we can help our customers get the right advice and information they need, so they can prioritise their mental health and get the support and help they need.”