Advisers working with Partners Life now have access to a range of new courses covering areas such as underwriting, claims, and complaint handling.
The firm says its Partners Life Academy helps advisers meet their obligations under Code Standard 9, competence, knowledge and skill.
Recent additions include non-underwritten benefits with the firm’s Product Specialist Daniel Fifita who outlines the special events increase benefit, and future insurability option.
Dan Freeman, Head of Underwriting Service, outlines what underwriting is, introduces key underwriting concepts, and works through how common conditions and circumstances are likely to be underwritten.
James Thomson, General Manager Medical Claims, and Matt Pethybridge, General Manager Risk Claims, look at common claims, and Mark Banicevich, Head of Industry Engagement, offers a robust process to help smaller FAPs implement and maintain compliant and effective complaints handling.