The return of Fidelity Life’s adviser programme and the announcement of the 2025 and 2026 dates for its flagship event drew strong reader interest this week…

Fidelity Life is evolving two of its adviser initiatives, with its adviser programme, the Customer Engagement Initiative, returning and the dates announced for its flagship event, Engage, for both 2025 and 2026.

The company says registrations are open now until 30 June for the CEI adviser programme, noting this offers advisers the chance to receive feedback from customers* “…and drives education around customer satisfaction; helping advisers build stronger relationships and keep more New Zealanders protected.”

Bronwyn Kirwan

With continuing professional development points on offer “…the CEI forum in 2026 will give more advisers the chance to network, gain personalised customer insights and develop their practice.”

Fidelity Life Chief Commercial Officer Bronwyn Kirwan says that to encourage a focus on great customer outcomes, it’ll offer a place at the 2026 forum to the 45 advisers who achieve the highest NPS score – 50% more places than last year.

Meanwhile its flagship event, Engage, has also been announced for both 2025 and 2026 with the insurer saying both events will be bigger than last year, with more than double the number of advisers able to attend.

On 22 October 2025 the one-day Engage event will be held simultaneously in five cities with the company hosting the event in:

  • Auckland / Tāmaki Makaurau
  • Hamilton / Kirikiriroa
  • Wellington / Te Whanganui a Tara
  • Christchurch / Ōtautahi
  • Dunedin / Ōtepoti

Fidelity Life has also locked in Engage 2026, to be held from 29-31 July 2026 at the new NZ International Convention Centre, SkyCity Auckland.

“Our new approach opens more doors than ever for advisers to connect with us, and for us to connect with them,“ says Kirwan.

Advisers interested in taking part in these initiatives are encouraged to contact their Fidelity Life Business Manager to learn more and submit their expression of interest.

*The company says the CEI programme generates a net promoter score for each qualifying adviser – giving them a comparative measure for how likely a client is to recommend their adviser to others. The data is based on customer feedback given at the time of their policy renewal or when a new policy is issued.