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When:
October 30, 2019 @ 10:30 am – 11:30 am
2019-10-30T10:30:00+13:00
2019-10-30T11:30:00+13:00
Cost:
$74-89
Contact:
The FMA are releasing new guidelines on what advisers need to do to have a complaint internal complaint process.
Trevor Slater who was one of the co-authors of the NZ and Australian Standard on complaint handling will take an in-depth look at the new FMA requirements. He will discuss how the FMA requirements align with the Standard and how these can be met in a practical way for small and large advice businesses.
Trevor will provide expert information on what makes a good internal complaint process, how it can add value to an advice business and how to ensure passing an FMA audit on the process.