A one-day conference covering legislative and industry changes is being organised by Financial Services Complaints Limited (FSCL) on Tuesday 2 May.
The organisation’s fourth conference – Our Future is Now – will look at how to manage complaints, and provide the best client service, and will be held at Auckland’s Hilton Hotel.
Susan Taylor, FSCL, Financial Ombudsman and CEO says: “We have a packed programme tailored to helping all financial service providers.
“Our Future is Now includes insightful keynote presentations from Tony Alexander and Julia Grace, and there will be specialist workshops run by FSCL staff,” says Taylor.
“These workshops are designed to give you practical knowledge of the recent legislative changes, including recent case studies.
“You can also look forward to helpful tips on how to manage complaints and enjoy networking opportunities.”
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