AIA NZ has extended its claim recovery offering by introducing a Post Care Recovery Programme that goes beyond its standard rehabilitation model for clients overcoming injury or illness.
The programme is an extension of its 360 Care, which provided more than $1 million in rehabilitation support last year.
AIA NZ Chief Customer Officer Angela Busby says clients who receive sustained support throughout the claims journey are less likely to relapse when they return to work.
“For us, this isn’t just about helping people to get back to work – while that is great to see – it’s really about providing wraparound support to ensure they have what they need to remain well,” says Busby.
Support can range from physiotherapy or occupational therapy support, to psychologist appointments or gym memberships.
After completing successful rehabilitation, AIA designs a bespoke Post Care Recovery Programme for a claimant ahead of returning to work.
Clients are assessed after three months to access the recovery process and to address any further requirements, as appropriate.
Busby says: “The sooner we can get our customers back to a normal life, the better it is for their overall health and wellbeing.”