Nib New Zealand has launched an AI-driven symptom checker to help direct Kiwis to the appropriate treatment.
The symptom checker, available now to all nib health policyholders through the my nib app, enables users to enter their symptoms and offers information on possible conditions, and when and where to seek care.
For users who are advised to book a telehealth GP appointment, nib will offer an appointment with Tend (until 4 November 2024).
Nib Chief Medical Officer, Dr Rob McGrath, says the symptom checker is used in more than 30 countries – Nib launched it in Australia in April.
“With the symptom checker, members are triaged rapidly via the app, using the latest available medical evidence, so they can understand how urgent their medical issue may be, and the best place to get care,” Dr McGrath said.
“Where a member is given advice to self-care at home, they are advised to monitor their symptoms and seek medical advice should things change.”
Nib NZ CEO, Rob Hennin, says the symptom checker is one of a suite of tools from the firm to help people take control of their health.
“AI-powered health tools, such as symptom-checkers, can help keep non-urgent medical cases out of hospital emergency departments, relieving some of the pressure on hospitals and emergency department staff, and help ensure people get the right level of medical attention.”