Fidelity Life has paid out $247.7 million in claims and accepted 93% of new claims in the financial year ending 30 June 2025.
The company says that over the year, it supported 2,279 customers, invested $772,000 in rehabilitation support, and has now paid out more than $2 billion in claims since its founding 52 years ago.
Claims covered a wide range of conditions, with the top categories being:
- Cancer – 33% of accepted claims (breast cancer 20%, prostate cancer 11%, lung cancer 9%)
- Cardiovascular conditions – 14% (heart attack 36%, heart failure 13%)
- Injury to bones, muscles, limbs and joints – 15% (knee 8%, ankle fracture 7%)
- Neurological conditions – 10% (stroke 36%, dementia 17%)
- Respiratory conditions – 7% (pneumonia 53%, COPD disease 9%)
- Other organ disorders – 3% (renal failure 29%, multiple organ failure 22%)
Fidelity Life’s Claims Brochure also shows a breakdown by type of cover:
- Life: $147.3m – 97% of all new claims were accepted
- Income Protection: $47.5m – 95% of all new claims were accepted
- Trauma and Trauma multi: $50.8m – 84% of all new claims were accepted
- TPD: $2.1m – 69% of all new claims were accepted
Seema Bangera, Fidelity Life Chief Claims Officer, says reaching the $2 billion milestone is something the firm’s founder, Gordon Watson, would be “incredibly proud of”.
“It’s a testament to the trust New Zealanders have placed in us for more than five decades and we’re proud to stand alongside our customers and advisers to make a meaningful difference.”
The firm also notes that many customers have shared heartfelt thanks for the advisers who guided them through times of uncertainty – “…stories brought to life in Fidelity Life’s film Spark the Future, which premiered to advisers nationwide last month.”
Fidelity Life says these real-life experiences “…highlight the true impact of insurance and the vital role advisers play in supporting New Zealanders.”
Bangera says that behind every statistic is a customer who trusted the company to be there. “That trust drives us to continually improve our processes and invest in tools, training and support for advisers and customers alike.”
Click here for a full breakdown of Fidelity Life’s FY25 claims and here to see more customer stories from Spark the Future.
