New Head of Claims at Fidelity Life
The appointment of a new Head of Claims at Fidelity Life, following recent changes to the insurer's executive team, generated...
Fairness at Claims Time – Poll Result
Our latest poll result indicates that advisers are giving life insurers a decent thumbs-up with regard to how the companies treat advisers’ clients at...
Fairness with Claims – Latest Poll
In your experience has your advice practice found that life insurers treat your clients’ claims with objectivity and fairness?
Our latest poll question was prompted...
Claim Complaint – Insurer Goes Beyond
There was great reader interest this week in our report that an insurer determined the fair outcome of a claim complaint...
Underwriting Opinions Help Settle Complaint
There was strong reader interest this week in our report on ombudsman scheme IFSO causing an insurer to change its position...
Simfuni Launches Intelligent Claims Management Product
Insuretech firm, Simfuni, has announced the launch of its next-generation claims management automation platform, which it says completes its end-to-end digital lifecycle offering across...
Claims Support Key to Long-Term Loyalty – Report
A new US study has found life insurance beneficiaries are looking for ongoing engagement following a claim.
The report – A Blueprint for Generational Loyalty...
$790M Total Claims Paid in 2025 – AIA NZ
AIA NZ has released its latest Claims Compass, reporting $790 million in total claims paid to more than 789,000 New Zealanders for the year...
Record Healthcare Claims Paid by Nib NZ
nib New Zealand paid out record healthcare claims to members in the first half of the 2026 financial year, reporting $174.1 million in incurred...