Underwriting Opinions Help Settle Complaint
There was strong reader interest this week in our report on ombudsman scheme IFSO causing an insurer to change its position...
Simfuni Launches Intelligent Claims Management Product
Insuretech firm, Simfuni, has announced the launch of its next-generation claims management automation platform, which it says completes its end-to-end digital lifecycle offering across...
Claims Support Key to Long-Term Loyalty – Report
A new US study has found life insurance beneficiaries are looking for ongoing engagement following a claim.
The report – A Blueprint for Generational Loyalty...
$790M Total Claims Paid in 2025 – AIA NZ
AIA NZ has released its latest Claims Compass, reporting $790 million in total claims paid to more than 789,000 New Zealanders for the year...
Record Healthcare Claims Paid by Nib NZ
nib New Zealand paid out record healthcare claims to members in the first half of the 2026 financial year, reporting $174.1 million in incurred...
Asteron Life Releases Claims Performance Data
Asteron Life paid a total of $117.9 million in claims to its life, trauma and income protection customers in the year ending June 2025.
In...
Ombudsman Service Sees Major Increase in Financial Disputes
There was strong reader interest this week in FSCL reporting a spike in the number of financial disputes in the first half...
Claim Denials Drive Rise in Life Insurance Complaints
More than 100,000 complaints were lodged with the Australian Financial Complaints Authority in the last financial year, with just 2.4% relating to life insurance.
During...
Australian Complaints Body Flags ‘Systemic’ Industry Failures
The Australian life insurance sector continues to face systemic weaknesses in record keeping, policy design and claims handling according to the most recent Systemic...