Fact Check AI Advice When Making Complaints – IFSO
The Insurance & Financial Services Ombudsman Scheme is advising people who use AI tools to get help with making complaints to double check the...
Concerns Raised as Aussie Consumers Turn to AI for Advice
Three in five Australians say they would trust financial advice from AI programmes such as ChatGPT. The finding is revealed in a new report...
Customers Want Both Gen AI Efficiency and Human Empathy
While insurance customers welcome Generative AI’s convenience and possibilities for personalisation, they remain concerned about privacy, accuracy and access to human support, according to...
Latest Poll – Technicians and Trust
Our latest poll asks you to reflect - not for the first time - on how you and your peers add value to your...