TAL Responds to ‘Inaccurate Media Reporting’
TAL has released a statement refuting details contained in Australian media reports regarding the insurance cover provided by TAL to its customers, as it...
FSC Defends Insurers’ Code Compliance
Australia's Financial Services Council has defended its life company members in responding to a report by the Life Code Compliance Committee, which is critical...
Coronavirus Puts Insurers in the Spotlight
With the number of confirmed coronavirus (Covid-19) infections rising daily and global sharemarkets swimming in a sea of red, the financial impact, if any,...
Learn Lessons from Past Complaints to Improve Conduct and Customer Outcomes
There are many lessons learned from past complaints that financial advisers can apply to their business practices to avoid problems in the future. Insurance...
Are You Discussing Insurance Fraud With Your Clients?
This week is Fraud Awareness Week (17-23 November) and the Insurance Council of New Zealand is urging financial advisers to talk to their clients...
Trevor Slater Joins FDRS Advisory Council
Financial Dispute Resolution Service has announced the appointment of Trevor Slater to its Advisory Council, effective from 1 October 2019.
The Advisory Council provides guidance...
Research Reveals Consumer Perception of Life Insurance Types
Life insurance is seen by consumers as a more black and white process and easier to make a claim, compared with critical illness and...
Southern Cross Reveals Most Expensive Health Insurance Claims
Knee and hip replacements top the list of recent claims for surgical procedures made by Kiwis, with a combined value of $ 94.7 million...
ASIC Finds Consumer Credit Insurance Poor Value and Harming Consumers
Australian regulator ASIC’s review of the sale of consumer credit insurance (CCI) has found unacceptable sales practices, poor product design and significant remediation costs...