Complaints – ‘The Moments of Truth’ for Insurers
When an insurance company receives a complaint from a customer it is the "moments of truth", says FMA CEO Samantha Barrass.
Speaking at the Insurance...
Qualification Clarification for AFAs
Katrina Shanks, CEO Financial Advice NZ, has clarified what those who held an AFA designation need so they can continue offering advice under the...
Call for Shake-Up as Financial Literacy Levels Fall in Australia
The Federal Government in Australia needs to “step up” and recommit to the National Financial Capability Strategy. The call was made following the findings...
Future Ready Advice Summit
The Financial Services Council’s Future Ready 2023 advice summits attracted more than 550 advisers across three events held in Christchurch, Wellington and Auckland.
The Auckland...
Three New Directors Appointed to FMA
Our report on the FMA's extensive search to fill three senior leadership roles at the regulator quickly made its way to the top of...
Adviser Declaration Launched by nib
Nib is to publish its first adviser declaration so advisers working with the firm can quickly and easily confirm they are meeting the terms...
Southern Cross Joint Venture Expands
CareHQ, the online GP service and joint venture between ProCare and Southern Cross, has increased its operating hours and services.
The virtual GP service was...
Diabetes Trial Funded by AIA
A clinical trial involving a group of AIA clients with pre-diabetic and type 2 diabetes has helped improve their health outcomes, says the firm.
Len...
Fidelity Life Appoints Acting CEO
Fidelity Life's Chief Operating Officer Ian Clancy will step up to Acting CEO at the firm from 3 April, replacing Melissa Cantell who announced in January...