nib Enhances Support For Advisers, Upcoming Roadshows


nib New Zealand (nib) has revealed further details on its enhanced adviser distribution model to help more New Zealanders get the benefit of private health insurance protection, launching 1 July 2019.

The health insurer first announced the changes in April (see: nib Boosts Support for Advisers…).

As part of the changes, a dedicated nib adviser support team has been introduced across the country, to work closely with advisers, adviser businesses and dealer groups to help ensure their clients have health cover that protects them and their families.

nib CEO, Rob Hennin, says the health insurer had also made significant enhancements to the way it supports advisers by developing new tools that make it easier to create nib health insurance solutions.

nib CEO, Rob Hennin

“From on the ground dedicated support teams to improved join processes and servicing capability, our focus is on putting advisers and their clients at the heart of everything we do to deliver a world-class experience,” he said.

“We’ve also improved the service experience for members by making it even easier to claim and providing integrated healthcare programmes through our local clinical specialist team,” he added.

nib is holding a series of Health Comes First roadshows for advisers across the country from 24 June – 10 July to detail the changes and how advisers will be supported, including:

  • Meeting the new Adviser Partner Managers
  • Previewing nib’s new electronic application to make it easier for advisers and their clients
  • Streamlined processes making it easier to write nib health cover alongside life cover from advisers’ preferred risk providers
  • Extra support for advisers and their clients
  • New, simplified agency setup process for new advisers

Hennin said the new model would also expand nib’s capability in the adviser distribution channel in line with its strategic ambitions to grow the private health insurance market, and in turn nib’s share.

“We have invested in our relationships with advisers as we are committed to helping more Kiwis access and afford healthcare. Advisers play an integral role in achieving this by starting healthy conversations with their clients about the health protection they need,” he said.

Click here to register for the nib roadshows.