When it comes to conduct and culture some sections of the insurance community have a lot of work to do according to the FMA.
A review it carried out earlier this year found that just two out of 42 insurers met its expectations in full, and only nine recognised customer vulnerability as a key issue.
So where are insurers falling short? What does this mean for advisers when recommending their products? And most importantly, what does this mean for clients?
These and other questions will be answered during a Financial Advice NZ webinar with the FMA starting at 10am Wednesday 1 September.
Katrina Shanks, Financial Advice NZ’s CEO, says conduct and culture is all about good outcomes for clients “…so let’s understand how we can rise up and really understand conduct and culture from the top down”.
Register for the webinar here.