Financial Services Complaints Ltd’s Annual Report shows that the participants in its dispute resolution service include more than 1,800 Financial Advice Providers and nearly 7,200 financial advisers.
The financial ombudsman service’s 2025-2026 Annual Report, released last week, highlights that its participants include 1,819 FAPs alongside 7,189 financial advisers/individuals.
RiskinfoNZ reported in July that the 2025-2026 year had seen FSCL advising that despite a record-breaking year for financial services disputes, disputes involving financial advisers were markedly down from a year earlier (see: Fewer Disputes Involving Financial Advisers).
The Annual Report also shows there were a total of 1,596 complaints received of which 159 (10%) were about financial advisers with 130 complaints about insurers (8%).
The report states that complaints regarding financial advisers were about “advice inappropriate or inadequate”, while complaints about insurers were about “policy wording unfair or misapplied.”
Click here to see the full report.
