A large Australian dealer group is the latest firm adopting a growing trend across the Tasman of advice businesses outsourcing some or all of their clients’ life insurance claims to external industry specialists.
National firm, Viridian Advisory, has informed advisers operating under its license that it has entered into an arrangement with external specialist firm, TPD Claim Support, to allow advisers to work with clients (with their approval) to potentially outsource TPD claims identified as having a long and complex assessment process.
In a recent message to its network of around 120 advisers, the licensee notes the landscape and procedural process associated with insurance claims, especially TPD claims, can take an emotional and financial toll on clients, while the process itself can often be complex and challenging – one which can experience prolonged delays and prove to be frustrating and stressful to all.
The firm has formalised an arrangement with TPD Claim Support following an initial association which it says had already resulted in a TPD claim of $1.4 million being finalised within 3 months of the specialist firm’s engagement, following months of delays.
Brett Arnol, General Manager, Viridian Advisory commented that “…we’re working with TPD Claims Support as part of our commitment to bringing best in class specialist capability to our clients.”
He added this outsourcing arrangement will alleviate adviser stress and time, guide and support the client on the claims journey and insurer procedural process, mitigate risk if any claims dispute or delays arise, and provide appropriate support for the client in the event of any “declines” and or “non-disclosure” issues.
Dealer groups are recognising the value of using firms such as ours and what we can offer
From the TPD Claim Support perspective, the firm’s Co-Founder, Trevor Battersby, noted the claims management landscape in Australia is changing so quickly, with delays and declines still a complex problem to solve:
“Dealer groups are recognising the value of using firms such as ours and what we can offer – not just our value proposition, but also avoiding the potential risks that may emerge when clients find solutions with the legal profession outside the control of the planner or dealer group.”
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