Record Keeping Poll
Strategi Group's Executive Director David Greenslade says FAPs need a stronger focus on record keeping, and that client records should be able to be...
Time to Focus on Cyber Risks
GUEST COLUMNIST – CLINTON STANGER
FAPs need to decide if they can effectively mitigate cyber risks – it is not an IT or technology risk...
Limits Raised for Insurance Ombudsman Investigations
The Insurance & Financial Services Ombudsman Scheme (IFSO Scheme) has increased its financial threshold for consumer complaints covering insurance claims and other financial services/products.
Its...
Practice Values Rising
More than half of those who have so far taken part in our latest poll agree their advice business has a higher value today...
Australia – Sharp Decline in Life Insurance Complaints
Of the nearly 97,000 complaints lodged with Australian dispute resolution organisation AFCA in the past 12 months, just under 2% were for life insurance.
A...
Chubb Life Publishes Top-Line Claim Data
Chubb Life, formerly Cigna, has released its top-line claim data for 2022 saying it paid 93% of all claims received.
For life cover, most of...
Key Appointments at Fidelity Life
Fidelity Life has made senior appointments in two areas of its business as the firm focuses on its adviser channel.
Leigh Bennett has been promoted...
Nib’s Top Five Medical Claims for June
A heart operation on a 72-year-old man costing $113,000 topped nibs' list of its five most expensive claims for June.
Altogether, the list includes three...
Common Practice May Not be Best Practice
GUEST COLUMNIST – TONY VIDLER
Just because a methodology has become the accepted norm, it does not automatically translate into that being the best way...