Latest Poll – Technicians and Trust
Our latest poll asks you to reflect - not for the first time - on how you and your peers add value to your...
Fit-for-Purpose Complaints Processes – Your Verdict
The results of our latest poll indicate that a healthy majority of advisers are sure their advice firms’ complaints processes are easily accessible for...
Latest Poll – Fit-for-Purpose Complaint Processes?
Our latest poll is asking advisers to consider whether your firm’s complaints processes are genuinely easily accessible for customers and are fit-for-purpose.
Our question follows...
Strong Agreement on Client Contact – Poll Result
The results of our latest poll indicate that a significant majority of advisers believe that regular, personalised contact with their clients indeed leads to...
Client Satisfaction Levels – Latest Poll
Our latest poll is honing in on your views as to whether regular personalised contact with your clients leads to happier clients with greater...
Claims Outsourcing Not on the Agenda
Kiwi advisers have sent a clear message that outsourcing their clients' claims to external service providers won't be happening any time soon.
As we go...
Latest Poll – Claims Outsourcing
Outsourcing clients’ life insurance claims processes appears have become a much more acceptable solution for more financial advice firms across Australia, and we're interested...
Surge in Support for Outsourcing Claims
The results of an Australian Riskinfo poll asking if advisers were open to the possibility of outsourcing clients’ life insurance claims processes paints a...
Revised Adviser Code – Your Verdict
Advisers who disagree that the revised adviser code will deliver better outcomes for both advisers and clients have narrowly out-voted those who do see...