Rising Support Team Costs – Your Verdict
New Zealand advisers’ support team costs, our latest poll indicates, have risen over the past two years.
As we go to press nearly six in...
Latest Poll – Support Team Costs?
Economically it has been a tough couple of years with many industries feeling the pinch, but how are financial advisers faring, has your practice...
Your Say – Technicians and Trust
A hefty majority of advisers, it appears, disagree that in the new world of AI, advisers who rely on their technical expertise risk becoming...
Latest Poll – Technicians and Trust
Our latest poll asks you to reflect - not for the first time - on how you and your peers add value to your...
Fit-for-Purpose Complaints Processes – Your Verdict
The results of our latest poll indicate that a healthy majority of advisers are sure their advice firms’ complaints processes are easily accessible for...
Latest Poll – Fit-for-Purpose Complaint Processes?
Our latest poll is asking advisers to consider whether your firm’s complaints processes are genuinely easily accessible for customers and are fit-for-purpose.
Our question follows...
Strong Agreement on Client Contact – Poll Result
The results of our latest poll indicate that a significant majority of advisers believe that regular, personalised contact with their clients indeed leads to...
Client Satisfaction Levels – Latest Poll
Our latest poll is honing in on your views as to whether regular personalised contact with your clients leads to happier clients with greater...
Claims Outsourcing Not on the Agenda
Kiwi advisers have sent a clear message that outsourcing their clients' claims to external service providers won't be happening any time soon.
As we go...