With the new regulatory regime for financial advice now in place for nearly two years and the Conduct of Financial Institutions regime in full effect since March 31 last year, how are the prospects...

The Insurance and Financial Services Ombudsman Scheme has investigated a consumer’s complaint that an insurer agreed to cover only two thirds of a surgeon’s estimated $12,000 fee for spinal surgery. On its website the IFSO...

Global insurtech provider, UnderwriteMe has launched its claims engine for Zurich Australia, marking the first implementation of the technology in Australia. This latest development extends automation capabilities into Zurich’s claims process, with the firm claiming...

AIA NZ’s Chief Distribution Officer Angela Busby retired at the end of 2025. Nick Stanhope, AIA NZ Chief Executive Officer, says Busby retires after a long and successful career in financial services. “Angela has made a...

Our report on a son’s complaint against his mother’s insurance adviser being dismissed by a financial ombudsman attracted strong reader interest this week... Financial ombudsman Financial Services Complaints Ltd has...

Chubb is extending its More is More Lifetime Reward offer until 31 March, 2026. In an adviser update the insurer says "...this means that if your customers meet the BMI range criteria of 18.5 to...

The Financial Services Council has opened registrations for a breakfast event in February 2026 with Prime Minister Christopher Luxon. The council is inviting registrations to Outlook 2026: Global currents to local impact with Prime Minister...

Our latest poll result indicates that adviser practices are continuing to experience a higher rate of life policy cancellations since February this year, although it seems not quite at the same rate as that...