AIA NZ has appointed Marc Hale as its new Chief Technology Officer. Hale joins the firm from the Standard Chartered Bank in Singapore where he held the role of Global Head of Technology Operations.
Nick Stanhope, AIA NZ CEO, says the role is more important than ever, with technology a key enabler of the firm’s strategic priorities.
“Over the past couple of years, AIA NZ has completed a major system integration project, and significantly improved our digital tools, journeys, and systems,” he says.
Hale says: “As an industry we have a huge opportunity in front of us to continue to improve customer experiences, simplify and modernise our tech stacks, and grow our digital partnerships.
“At AIA NZ, we’ve made great progress in digitising customer journeys, and building our capabilities in automated underwriting, self-service, and straight through processing.
“With our strategic focus on technology, digital, and analytics, we’re well placed to continue this transformation, and I’m excited to be a part of this journey.”