Are Consumers Being Treated Fairly?

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Do insurers and advisers always serve the best interests of consumers?

  • Yes (64%)
  • No (29%)
  • Not sure (7%)

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Speaking during an FSC webinar, the FMA’s Clare Bolingford says intermediaries are important for giving customers access to financial products and services.

However, she says it is clear the market dynamic between providers and intermediaries does “…not always facilitate fair treatment”.

This week we are asking if you agree with the sentiment of that statement.

See our story: Insurance Sector Facing ‘Significant Shifts’ in Customer Behaviour – FMA