Ombudsman Service Sees Major Increase in Financial Disputes
There was strong reader interest this week in FSCL reporting a spike in the number of financial disputes in the first half...
Claim Denials Drive Rise in Life Insurance Complaints
More than 100,000 complaints were lodged with the Australian Financial Complaints Authority in the last financial year, with just 2.4% relating to life insurance.
During...
Australian Complaints Body Flags ‘Systemic’ Industry Failures
The Australian life insurance sector continues to face systemic weaknesses in record keeping, policy design and claims handling according to the most recent Systemic...
IFSO Case Study: Reasonable Surgeon Fees?
The Insurance and Financial Services Ombudsman Scheme has investigated a consumer’s complaint that an insurer agreed to cover only two thirds of a surgeon’s...
Annual Claims Paid Top $245M – Fidelity Life
Fidelity Life has paid out $247.7 million in claims and accepted 93% of new claims in the financial year ending 30 June 2025.
The company says that over...
‘Record-Breaking’ Year for Claims Payments – Partners Life
News that Partners Life's latest claims data saw “another record-breaking year” for payments attracted much reader interest this week...
Partners...
Warning of Structural Change in Life Sector
Advisers across the Tasman have been cautioned that the life and health insurance industry in Australia is facing structural change driven by mounting mental...
Fidelity Life Expands Cancer Support
Fidelity Life is to expand its Cancer Companion programme with the launch of its Cancer Caregivers initiative.
Previously available to customers with Fidelity Life Trauma...
Significant Rise in Total Life Claims Accepted – Quarterly Data
The Financial Services Council's latest quarterly spotlight on the life insurance sector has seen a 21% increase in total claims accepted, despite what the FSC...