Fidelity Life has completed the first phase of a $25 million technology update with the migration of 3,000 policies to a Microsoft cloud platform.
Fidelity Life’s Chief Technology Officer Dan Wilkinson says the change, part of a project called Watson after the firm’s founders, will “…drive innovation, productivity, resilience and improved support for our advisers and partners”.
“Most importantly, though, it will allow us to develop simpler, more flexible products and deliver good outcomes for our customers,” says Wilkinson.
He says the updates will help the firm build trust and ensure the business remains in a strong position.
The final part of the update, phase 2, is underway and Wilkinson says the firm’s transformation strategy is planned out until 2025.