Fidelity Life and AIA Offer Premium Waivers for Customers in Flood-Affected Canterbury


Fidelity Life customers who are suffering financial hardship due to the impact of floods on their Canterbury farms can apply to have their premiums waived for three months, with the potential to extend for a further three months, without affecting their insurance protection.

Fidelity Life Chief Customer Officer Peter Doherty says the company has a responsibility to look after its customers, particularly in tough times.

Doherty says flood-hit Canterbury farmers with Fidelity Life policies should contact their financial adviser for information about the offer or contact Fidelity Life on 0800 88 22 88.

Any other Fidelity Life customers facing financial hardship as a direct result of the floods are also encouraged to get in touch with their adviser to discuss how Fidelity Life can help.

AIA NZ flood relief

AIA NZ is offering all its customers who have been affected by the Canterbury floods a one-month premium relief on life and health insurance policies.

Sharron Botica, AIA NZ Chief Customer Officer, says this is a way the firm can provide practical support “…during an incredibly difficult time”.

Support from AIA will be available from 8 June until 31 July for impacted customers living or working in the severely flood-affected districts of Kaikoura, Hurunui, Waimakariri, Selwyn, Ashburton, Timaru, Mackenzie, and Waimate.

Customers will remain fully covered and can still make claims during the relief period. AIA customers can access the premium relief by contacting AIA’s customer team:

  • Email –
  • Contact Centre – 0800 500 108 (AIA customers), 0800 272 543 (ASB customers)
  • Or via live chat