New Zealand’s largest locally-owned life insurer says its adviser service levels won’t be impacted by COVID-19.
Fidelity Life says that while the chances of a widespread outbreak of the virus in New Zealand is low, it has put business continuity plans in place to minimise disruption.
The firm’s CEO Nadine Tereora says existing customers’ cover isn’t impacted by the outbreak and that customers currently receiving income protection claim payments won’t need to visit their GP for their medical certification until June.
Instead the process will be overseen by Fidelity Life’s Chief Medical Officer.
The company stopped offering redundancy cover on 18 March, but there’s no impact on customers who already have redundancy cover with the insurer.
Tereora says that while there’s lots of unknowns ahead, adviser partners can take comfort from the fact Fidelity Life’s well capitalised.