‘Old school’ soft skills are far less effective when engaging with the consumer of today.
- Disagree (52%)
- Agree (43%)
- Not sure (5%)
Loading ...Business coach Tony Vidler writes that your clients may need more time than expected to make a decision when it comes to accepting financial advice.
This can often happen, he says, when clients face what could be termed an ’emotional journey’. At this point, logic and common sense are set aside.
He recommends developing greater soft skills to give clients time and space to go through the emotional learning curve, rather than use hackneyed phrases to encourage a decision. But what’s your view?
Take part in our poll, and we’ll share the results in our next Weekly News email. Click here to sign up.
Read Tony Vidler’s commentary here.